Keywords

Messenger allows you to perform actions when an incoming message matches a particular pattern, or keyword, and is sent to a specific number.

The available actions include:

Action	Purpose
Static Reply	Automatically reply to the customer who sent the message
Forward to Email	Forward the incoming message to a specific Email address
Forward to Mobile	Forward the incoming message to a specific mobile phone
Forward to Web Service	Call a web service with the incoming message data. More information
Reply From Webhook	Call a web service with the incoming message data, and, optionally generate a reply. This is a more flexible version of 'Forward to Web Service'. More information
Add To Inbox	Put the incoming message into the inbox of a specific user
Opt-In to Group	Add the customer to a specific Group. More information

Keywords can be defined on this page.

Multiple Actions

Multiple Actions can be configured against a single keyword, so you can send a ‘Static Reply’ and put the message into the inbox of multiple users, and store the message in your own system using ‘Forward to Web Service’.