Yes. Although a few networks do not provide the message status information, most do and they will be shown with the message in the Messenger Inbox

No. Standard SMS does not provide this sort of information. The closest you can get is if the carrier notifies us when the message is received on the handset.

Yes. When sending an email set the option for a “read receipt” (each email system has a different way of doing this so see the relevant vendor for more information).

When a message is processed with a read receipt request, Messenger waits for a few minutes and sends an email back that has the status information for each recipient. If you have login credentials you can also view this information in the Messenger Inbox.

Yes. Some languages may not display correctly on some handsets and carrier networks.

If you are using a UTF-16 language (Chinese, Cyrillic etc), your character payload per SMS message part decreases to 70 characters in the first part, and 134 characters in the second part and 201 in the third part.

This means if you send a message that is 100 characters (for example) in a UTF-16 language, you will be charged for 2 messages.

Bulletin attempts to send all messages to the carriers within seconds of receiving them, but SMS is a best effort, store and forward process which means that the carriers may have their own queuing, delivery and expiry policies.

Once Bulletin has passed the message to the carrier delivery is beyond our control, however, we will request status updates and use these to keep you informed of the of the message if these are available.

You can use the status information to decide whether you should resend the message or use an alternative communication method.

If individual (customised) messages are prepared and sent then about 3000 per minute can be sent through the Bulletin API. The speed of message delivery will also be impacted by:

• Network connection speed between your client and Bulletin.
• Method of connecting to Bulletin Connect (HTTP is faster than a SOAP connection).
• The destination carrier. Some carriers throttle message delivery based on their network requirements.