Contact Settings
Contact Settings let you define behaviour associated with your Contacts.
STOP Keywords
When you are sending messages to the general public in many regions (eg: the United States, United Kingdom, Australia, New Zealand, Ireland) you must provide a mechanism for the recipients to be able to stop receiving these messages.
With this setting enabled you can setup an automatic trigger on specific words such as STOP (or any words you define) being received and these numbers are automatically added to your company shared blocklist automatically. Block lists apply to ALL your Company users, blocks are applied at a Company level and not a user level.
Stop-word format
Please note these are case insensitive and whole words only, so for example ‘stopping’ would not trigger an opt out if STOP was the keyword but ‘stop’ would.
Contact Properties
Contact Properties represent custom properties (eg: 'department', or 'favourite team', or 'pet name' that your Organisation wishes to be able to define for their Contacts. When Contacts are created, these fields can be edited. When messages are sent, these values can be included in the message.
Contact Key
This defines the identifier used when Contacts are imported. For more information see the import documentation